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Monday, June 26, 2006

Thanks, Lynn & Advance Food Company

To All My Friends at BI: Now that our company is making some changes and I will not be doing Foodservice Rewards anymore, I wanted to take this opportunity to let you know how much I have enjoyed working with you all. It was such a pleasure to work with people who were always so pleasant and helpful and it sure made my job a lot easier.

During the two years that I have been handling FSR for Advance, I have had several occasions when I have had to call on Ray to help me with getting some extra points added for a customer or just to get information. He was always more
than willing to help me ~ even going so far as to fix a promotion error that we made by manually crediting each account for missing points. This was a massive amount of work on his part and he never complained or even acted like it was anyone’s fault. He just took it in stride and fixed the problem for us. I have also had to call him at different times for orders that we missed or just to help me figure out how to fix something and he was always very nice and willing to help.

I also really appreciate all of the help I have gotten from Ron Marfori. He talked me through many different promotions to help me decide the best way to proceed and he always had great ideas. On a couple of occasions we had a product that wasn’t added on time and he always made sure that it was fixed immediately so that we could continue with business. Last year when he got promoted he still helped me whenever I called him with a question or concern and never said that I should have called someone else. It is just really nice to know that you can call on people who are so willing to help and it is a great feeling to be able to get helped as soon as you call. When I did have to leave a message because someone wasn’t available, I knew that they would be calling me back at the first opportunity that they had. You have a great team and they should all be recognized for the job that they do.

Lynn Fessler
Advance Food Company

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