Website Makeover
Meet Deb Klingberg, one of the many members of the Quality Assurance team who helped prepare the new Foodservice Rewards website for launch.Dozens of user interviews, hundreds of hours of QA, thousands of hours of development, and hundreds of thousands of dollars were invested in this makeover. Improvements as a result of operator/user interviews and feedback include:
A dynamic "My Promotions" page showing each member promotions for which they are eligible. (My Promotions change on an operator-by-operator basis depending on date, segment, ownership type, and buyer/non-buyer criteria - see: Country Selection > My Promotions). Improved navigation, enhanced code scanning, mail-in options, and more chronicled in this "before & after" are part of the industrious enhancement effort.
We welcome your comments and will even send a $25 iTunes gift card for the best bug found or suggestion submitted.
Labels: website
9 Comments:
From: john.dunleavy@marriott.com
Sent: Monday, January 15, 2007 11:29 AM
To: CustomerService, Foodservice Rewards
Subject: General/Other: Pax-101203
Dear Team,
I want to convey my appreciation for a wonderful site you have created and upgraded. It is easy to enter the codes and the layout is such an ease to navigate. Great Job!
Thank you, Brian
I'd also would like to pass along congratulations on the new site. It looks great, and I'm sure everyone had worked very hard to get it launched by the 15th!
Charles Parla
Assistant Promotion Manager
General Mills Bakeries and Foodservice
From: sdanylczuk@tcuplace.com
Sent: Monday, January 15, 2007 10:45 AM
To: CustomerService, Foodservice Rewards
Subject: Reward Codes/Points: Pax-171951
I love the new site. I find it very easy to now type in the codes and the whole process is just great! Good Job!
From: alnsonya@msn.com
Sent: Tuesday, January 16, 2007 9:38 AM
To: CustomerService, Foodservice Rewards
Subject: General/Other: Pax-22094
THE SITE LOOKS WONDERFUL IT IS EASY TO GET AROUND, LOOKS ALIVE AND FUN. GOOD JOB
From: dbrown@grcasinos.com
Sent: Monday, January 15, 2007 1:07 PM
To: CustomerService, Foodservice Rewards
Subject: E-mail Address: Pax-73486
like new web page
From: randyr@richardsonhealth.com
Sent: Friday, January 19, 2007 7:36 AM
To: CustomerService, Foodservice Rewards
Subject: Web Site Question: Pax-204821
BRAVO!!! Your new web-site is excellent.
Every improvement I could have wished for is there and more. Thank you.
From: Cantua1@ah.org
Sent: Friday, January 19, 2007 3:42 PM
To: CustomerService, Foodservice Rewards
Subject: General/Other: Pax-63064
Just wanted to let you know that I love the new web design.
From: crenno@monroehospital.org
Sent: Tuesday, January 23, 2007 6:35 AM
To: CustomerService, Foodservice Rewards
Subject: General/Other: Pax-171653
I don't have a question I just wanted to tell you how great your new web site is.
I love that you can enter multiple codes at a time and then it gives you a summary. My congratulations on a job well done!
From: llipp@gracebrethren.org
Sent: Thursday, January 25, 2007 9:08 AM
To: CustomerService, Foodservice Rewards
Subject: Reward Codes/Points: Pax-69997
I just wanted to let you know that this is the first time I've used your new format to enter reward codes and it is terrific. I was able to get it done alot faster and see the total points in a new way. It's all good. Thanks LL
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